Redworks Blog (all posts)

Improve Your Customer Service with Employee Engagement

Customer service employees are a direct reflection of your business. Disgruntled and dissatisfied employees are much more likely to have unpleasant interactions with customers. Similarly, engaged and committed employees will generally act with the best intentions in mind.

Why are engaged employees better for customer service?

· Better at responding to sensitive situations.

· An employee’s attitude is the first thing a customer gets to experience from your business. 

· More likely to be more knowledgeable and helpful.

· More attentive and aware of the situation at hand. 

At the end of the day, you want to make sure you have employees that represent you in the best way possible. If you start by working on employee engagement, those other benefits will naturally follow.  

To develop more strategies our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.

For more information and to register:

Your organization may be eligible for funding through the Canada-Saskatchewan Job Grant program. Employers may be eligible to receive two-thirds of the training cost.