Service Best
Do what you do so well that they will want to see it again and bring their friends. – Walt Disney
Great service doesn’t happen by accident. Superior customer service is all about transforming ordinary service into something extraordinary.
Great service creates memorable customer experiences, identifies and responds to customer needs and turns dissatisfied customers into loyal fans.
Creating a service culture requires an investment in training to develop skills and to engage frontline staff, supervisors and managers in conversations about the importance of providing superior service.
This new and refreshed Service Best program, staff will gain the skills required and boost their confidence to deliver great customer service.
About Service Best
Service Best is an award-winning, internationally recognized program designed to assist staff in the delivery of superior customer service.
Service Best is available to any organization who wants to create memorable customer experiences for their customers.
Your business will gain a competitive edge with Service Best trained professionals.
What you will learn
Service Best is an interactive six-hour in-person or virtual workshop that provides useful tools to help participants learn to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal allies.
This refreshed Service Best program positions employers and employees for more positive guest interactions and greater success.
Business Advantages
Become a leader in service with employees who know how to provide exceptional customer service. Benefits include:
- greater customer satisfaction
- happy customers who keep coming back
- positive word-of-mouth
- empowered employees
- growth in business activities and sales
Program Outcome
Participants will learn:
- Techniques for providing good customer service and exceeding expectations
- Skills for handling difficult situations with customers
- Increase confidence in their role as service professionals
Knowledge check
Written or online knowledge check consisting of 25 multiple-choice questions. A certificate is provided upon successfully obtaining an 80% pass mark.
The program is delivered by a qualified Service Best facilitator.
Program Material
The program includes a digital workbook and a knowledge check.
Investment
The cost of the program is $2,400 plus GST per class PLUS a location large enough to accommodate a maximum of 25 people.
Grants and Training Funding
Your organization may be eligible for funding through:
The Canada-Saskatchewan Job Grant. Employers may be eligible to receive two-thirds of the training cost. Employers can make multiple grant applications to a maximum of $100,000 per fiscal year, and up to $10,000 per individual trainee.
The Re-Skill Saskatchewan Training Program. Employers can make multiple applications to a maximum of $5,000 for the duration of the program.
Please note: Due to high program demand, applications are being prioritized and processed approximately two weeks prior to the start date of training. Applications submitted less than 10 business days prior to the start date of training may not be approved.
For more information, prices or to book a workshop for your organization please contact us.
About STEC
The Saskatchewan Tourism Education Council (STEC), a Division of Tourism Saskatchewan, developed this workshop in response to the need for specialized training that contributes to professionalism in service delivery in all types of businesses. The success of the program is recognized internationally, currently delivered throughout Canada as well as in Scotland, Ireland, Central America (Spanish) and the Philippines. The program is available to anyone who deals with customers.
About the Facilitator
Marielle Gauthier of Redworks Communications is an associate of STEC, serving as a qualified trainer, facilitator and distributor of Service Best and other programs offered by STEC.
