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Redworks Blog (all posts)

Gain a Competitive Edge with Service Best Trained Professionals

“Customer Service should not be a department, it should be the entire company.” – Tony Hsieh, CEO of Zappos

Do your employees understand that everyone has a role to play in serving the customer even if they don’t directly serve the external customer?

If not, your organization may be missing out on providing exceptional customer service.

Gain a competitive edge with Service Best trained professionals.

For more information and to book your Service Best Workshop:
https://redworkscoaching.com/services/executive-coaching/customer-service-programs/

Take advantage of the Re-Skill Saskatchewan Training Subsidy. Employers can make multiple applications to a maximum of $5,000 for the duration of the program.

Categories
Redworks Blog (all posts)

Everyone has a role to play in serving the external customer

“Customer Service should not be a department, it should be the entire company.” – Tony Hsieh, CEO of Zappos

Do your employees understand that everyone has a role to play in serving the customer even if they don’t directly serve the external customer?

If not, your organization may be missing out on providing exceptional customer service.

Gain a competitive edge with Service Best trained professionals.

For more information and to book your Service Best Workshop: https://lnkd.in/gNmpUp9

Your organization may be eligible for funding through the Re-Open Saskatchewan Training Subsidy. Employers receive 100% reimbursement for approved training up to $10,000. The deadline to apply for the Training Subsidy is June 30, 2021.

 

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Redworks Blog (all posts)

Everyone in organization is a service provider

“If you’re not serving the customer, your job is to be serving someone who is.” Jan Carlzon

Do your employees know that they have internal customers?

Everyone in your organization is a service provider, not just the people who come into direct contact with customers.

Gain a competitive edge with Service Best trained professionals.

For more information and to book your Service Best Workshop:

Your organization may be eligible for funding through the Re-Open Saskatchewan Training Subsidy. Employers receive 100% reimbursement for approved training up to $10,000. The deadline to apply for the Training Subsidy is March 31, 2021.
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Redworks Blog (all posts)

Customer Service Moments of Truth

“Make every interaction count, even the small ones. They are all relevant.” – Shep Hyken

Do your employees understand the importance of all of their moments of truth with their internal and external customers?

Gain a competitive edge with Service Best trained professionals.

For more information and to book your Service Best Workshop:
https://lnkd.in/gNmpUp9

Your organization may be eligible for funding through the Re-Open Saskatchewan Training Subsidy. Employers receive 100% reimbursement for approved training up to $10,000. The deadline to apply for the Training Subsidy is March 31, 2021.

#servicebest #STEC #customerservice #memorablecustomerservice #customerfeedback #redworkscoaching #serviceculture #redworkscoaching

Categories
Redworks Blog (all posts)

Encouraging customer complaints

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

Are you encouraging customer complaints?

If not, you’re missing out on valuable information that can impact your bottom line.

Gain a competitive edge with Service Best trained professionals.

For more information and to book your Service Best Workshop:
https://lnkd.in/gNmpUp9

Your organization may be eligible for funding through the Re-Open Saskatchewan Training Subsidy. Employers receive 100% reimbursement for approved training up to $10,000. The deadline to apply for the Training Subsidy is March 31, 2021.