Tag: #customerservice

Gain a Competitive Edge with Service Best Trained Professionals

Post author By mgauthier
Post date May 9, 2022

“Customer Service should not be a department, it should be the entire company.” – Tony Hsieh, CEO of Zappos

Do your employees understand that everyone has a role to play in serving the customer even if they don’t directly serve the external customer?

If not, your organization may be missing out on providing exceptional customer service.

Gain a competitive edge with Service Best trained professionals.

For more information and to book your Service Best Workshop:
https://redworkscoaching.com/services/executive-coaching/customer-service-programs/

Take advantage of the Re-Skill Saskatchewan Training Subsidy. Employers can make multiple applications to a maximum of $5,000 for the duration of the program.

Tags #competitiveedge, #customerfeedback, #customerservice, #memorablecustomerservice, #redworkscoaching, #reskillsaskatachewan, #servicebest, #serviceculture, #workshops, #workshopsonline

Redworks Blog (all posts)

Improve Your Customer Service with Employee Engagement

Post author By mgauthier
Post date April 28, 2022

Customer service employees are a direct reflection of your business. Disgruntled and dissatisfied employees are much more likely to have unpleasant interactions with customers. Similarly, engaged and committed employees will generally act with the best intentions in mind.

Why are engaged employees better for customer service?

· Better at responding to sensitive situations.

· An employee’s attitude is the first thing a customer gets to experience from your business.

· More likely to be more knowledgeable and helpful.

· More attentive and aware of the situation at hand.

At the end of the day, you want to make sure you have employees that represent you in the best way possible. If you start by working on employee engagement, those other benefits will naturally follow.

To develop more strategies our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.

For more information and to register: https://redworkscoaching.com/services/executive-coaching/engage-and-mobilize-employees/

Your organization may be eligible for funding through the Canada-Saskatchewan Job Grant program. Employers may be eligible to receive two-thirds of the training cost.

Tags #canadajobtrainingprogram, #canadasaskatchewanjobgrant, #customerservice, #employeeengagement, #employeeperformance, #engageandmobilizeprogram, #engagedemployees, #healthyworkplace, #leadershipcoaching, #leadershipdevelopment, #positiveworkenvironment, #redworkscoaching, #thegreatengagementprogram

Redworks Blog (all posts)

Everyone has a role to play in serving the external customer

Post author By mgauthier
Post date April 14, 2021

“Customer Service should not be a department, it should be the entire company.” – Tony Hsieh, CEO of Zappos

Do your employees understand that everyone has a role to play in serving the customer even if they don’t directly serve the external customer?

If not, your organization may be missing out on providing exceptional customer service.

Gain a competitive edge with Service Best trained professionals.

For more information and to book your Service Best Workshop: https://lnkd.in/gNmpUp9

Your organization may be eligible for funding through the Re-Open Saskatchewan Training Subsidy. Employers receive 100% reimbursement for approved training up to $10,000. The deadline to apply for the Training Subsidy is June 30, 2021.