“Customer Service should not be a department, it should be the entire company.” – Tony Hsieh, CEO of Zappos
Do your employees understand that everyone has a role to play in serving the customer even if they don’t directly serve the external customer?
If not, your organization may be missing out on providing exceptional customer service.
Gain a competitive edge with Service Best trained professionals.
For more information and to book your Service Best Workshop: https://redworkscoaching.com/services/executive-coaching/customer-service-programs/
Take advantage of the Re-Skill Saskatchewan Training Subsidy. Employers can make multiple applications to a maximum of $5,000 for the duration of the program.
Do you have emerging or new leaders who would benefit from leadership training?
If yes, take advantage of the Canada Job Grant for up to $100,000/year to help train your employees.
There is a Canada Job Grant Program in every Canadian province. To find out more about the Grant program in your province: https://lnkd.in/eA3KAbE6
Your organization may be eligible for this funding for our Leader Foundations Leadership Academy program to support new and current leaders build a solid foundation to succeed in their role. For more information about our program: https://lnkd.in/eYdPFfe5
Take action now to provide training opportunities for your staff.
“Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.” – Sam Walton
The Great Engagement is a call to action to praise more often.
Do you praise your employees easily, sincerely and often?
If not, you may be losing out on an opportunity to trigger a dopamine release which can then boost innovative thinking and creative problem-solving.
Tips to Take Action
Catch someone doing something well and praise them promptly.
Consider how each employee would like to be praised – publicly, privately, in person, by email, on social media, etc.
The Great Engagement: Engage and Mobilize Employees Training Program
While there is no quick fix, there are simple leadership practices that can produce immediate improvements in engagement.
To develop more strategies our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.
Your organization may be eligible for funding through the Canada Job Grant program. Employers may be eligible to receive two-thirds of the training cost.
Regardless of the nature of your business, when an employee is more engaged in their work, the outcome always improves. If you want to ensure that your business is sustainable, you need to make sure your team holds the same standards you do.
When employee engagement increases, you can expect:
· Increased motivation leads to better time management.
· Better focus results in fewer errors.
· Higher chance of completing tasks.
· A positive work ethic and attitude are often contagious.
The concept is simple, motivated employees are more invested in the result of their efforts. Even a small shift in behavior will lead to measurable improvements for any employee. Once an employee hits that sweet spot and feels a valuable return from their work, the potential for improvement just continues to grow.
To develop more strategies our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.
Your organization may be eligible for funding through the Canada-Saskatchewan Job Grant program. Employers may be eligible to receive two-thirds of the training cost.
Have you ever walked into work only to sit down and realize that an entire eight hours has passed by? Not only that but have you also had the feeling of not accomplishing nearly enough? While the day has seemed to escape you, there are ways to accomplish more in less time that won’t leave you with an out-of-body experience at the end of the day.
Here are three tips for accomplishing more in your workday in less time.
1. Plan Ahead of Time
Planning your workday ahead of time and creating a comprehensive checklist to follow can help you see exactly what you accomplish each day. Even if you aren’t able to finish everything on the list, seeing checked-off boxes will help you see that you didn’t “accomplish nothing” during the day.
This idea also helps ensure you don’t forget any important tasks you need to get done each day. You can prioritize each thing by order of importance and work your way down the list. After all, accomplishing one major task is going to feel far more rewarding than a group of smaller tasks.
For example, if you’re on a deadline and you need to submit a major project proposal or article to your boss by the end of the day, that needs to be done first. Accomplishing that time-sensitive task is going to feel more rewarding than if you decided to clean your office or reply to secondary emails instead.
2. Don’t Overextend Yourself
This tip may seem counterproductive, but hear me out. Have you ever felt completely burnt out during the workday? Compare how you felt during that time to a day where you were completely determined and motivated to get work done. Which of those two days did you accomplish more?
I’m going to take a wild guess and say it was when you felt motivated. If you refrain from completely filling your work docket, you’re going to be far less likely to burn yourself out. Allow time to complete each task to avoid a rush job and space out your assignments as best you can. This way, you can accomplish everything you need to in a tighter timeframe.
3. Follow Your Internal Body-Clock
Are you a day or night person? Maybe you prefer afternoons instead? Regardless of your preferred time of day, you should plan to get the most work done during that time. Generally, these preferred times are when we’re the most alert, therefore, they’re the best time to get the most work completed.
“Engaging the hearts, minds, and hands of talent is the most sustainable source of competitive advantage.” Greg Harris, President and CEO of Quantum Workplace.
We’re excited to launch our new free one-hour webinar called, The Great Engagement: Three Powerful Practices.
