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Improve Your Customer Service with Employee Engagement

Customer service employees are a direct reflection of your business. Disgruntled and dissatisfied employees are much more likely to have unpleasant interactions with customers. Similarly, engaged and committed employees will generally act with the best intentions in mind.

Why are engaged employees better for customer service?

· Better at responding to sensitive situations.

· An employee’s attitude is the first thing a customer gets to experience from your business. 

· More likely to be more knowledgeable and helpful.

· More attentive and aware of the situation at hand. 

At the end of the day, you want to make sure you have employees that represent you in the best way possible. If you start by working on employee engagement, those other benefits will naturally follow.  

To develop more strategies our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.

For more information and to register:  https://redworkscoaching.com/services/executive-coaching/engage-and-mobilize-employees/

Your organization may be eligible for funding through the Canada-Saskatchewan Job Grant program. Employers may be eligible to receive two-thirds of the training cost.

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FREE 30-60-90 Day Employee Engagement Plan Blueprint

Use your free 30-60-90 Day Employee Engagement Plan Blueprint to design your own Great Engagement for 2022.

The Great Engagement is a call to action to expand your approach to more effectively engage your employees. Employee engagement impacts your bottom line!

How engaged are your employees now?

Research indicates that 60% of employees are not engaged, and 15% are actively disengaged at work.

The costs of this situation are staggering. Disengagement costs the North American business economy over $350 billion per year in lost productivity.

What might employee disengagement be costing your organization?

How do you currently engage your employees?

How will you engage with your employees in 2022?

If you’re not currently focused on engagement then how will you engage your employees in 2022?

If you’re not sure how to start, get your free 30-60-90 Day Blueprint to actively design your own great employee engagement program. We have included a few simple ideas and a planning framework to set you up for success in 2022!

Link to your free 30-60-90 Day Blueprint

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Praise Employees More Often

“Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.” – Sam Walton

The Great Engagement is a call to action to praise more often.

Do you praise your employees easily, sincerely and often?

If not, you may be losing out on an opportunity to trigger a dopamine release which can then boost innovative thinking and creative problem-solving.

Tips to Take Action

  • Catch someone doing something well and praise them promptly.
  • Consider how each employee would like to be praised – publicly, privately, in person, by email, on social media, etc.

The Great Engagement: Engage and Mobilize Employees Training Program

While there is no quick fix, there are simple leadership practices that can produce immediate improvements in engagement.

To develop more strategies our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.

For more information and to register:  https://lnkd.in/gQdvVH4

Your organization may be eligible for funding through the Canada Job Grant program. Employers may be eligible to receive two-thirds of the training cost.

 

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Reduce the Risk of Losing Employees

“By not understanding what their employees are running from, and what they might gravitate to, company leaders are putting their very businesses at risk.” McKinsey & Company

The Great Engagement is a call to action to reduce this risk of losing employees.

Do you know what your employees are running from? What might they gravitate towards? Is your business at risk of losing employees?

As a leader you may think you know the answers but, according to McKinsey &
Company, managers and employees do not agree on what’s the most important factors for staying at an organization.

Top three factors employees cited as reasons for quitting were that they didn’t feel:

  • Valued by their organizations (54 percent) or
  • Valued by their managers (52 percent) or
  • A sense of belonging at work (51 percent).

Tips to Take Action

As an organization, by understanding the reasons why employees are leaving or would even consider leaving, you can take effective actions to not only retain but also attract potential employees.

  • How do you as a leader show you value your employees?
  • What does the organization do in terms of making people feel they belong and are valued?
  • Is your organization struggling with effectively engaging employees?

The Great Engagement: Engage and Mobilize Employees Training Program

While there is no quick fix, there are simple leadership practices that can produce immediate improvements in engagement.

To develop your strategies our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.

For more information and to register:  https://lnkd.in/gQdvVH4

Your organization may be eligible for funding through the Canada Job Grant program. Employers may be eligible to receive two-thirds of the training cost.

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Ideas to Show Appreciation

“You never know when a moment and a few sincere words can have an impact on a life.” – Zig Ziglar

The Great Engagement is a call to action to expand your approach to more effectively engage your employees.

Research from Gallup suggests that rewards and recognition, with its low cost and high impact, might be one of the most underutilized tools that managers have for boosting engagement.

Do you regularly show appreciation to your staff members?

If not, you could be losing an opportunity to provide encouragement and bolster engagement.

Take Action

A simple thank you can make them feel more valued in the workplace and also brighten up their day!

Other simple ideas:

  • Fancy teas or coffee in the coffee room
  • Team lunch
  • Bring in snacks to a meeting
  • Acknowledge people during staff meeting
  • Ask people for a personal or professional highlight
  • Give a  hand-written thank you note;
  • Acknowledge their specific contribution to a  business success;
  • Time off to volunteer

The Great Engagement: Engage and Mobilize Employees Training Program

While there is no quick fix, there are simple leadership practices that can produce immediate improvements in engagement.

Our Great Engagement: Engage and Mobilize Employees Training Program focuses on simple but powerful behaviours that will have maximum impact on a leader’s ability to engage his or her employees.

For more information and to register:  https://lnkd.in/gQdvVH4

Your organization may be eligible for funding through the Canada Job Grant program. Employers may be eligible to receive two-thirds of the training cost.